Instacart, the popular North American grocery delivery service, is broadening its reach by expanding into Quebec, marking the company’s first foray into offering services in French.
This move enhances the accessibility and convenience of its platform for French-speaking customers, further cementing Instacart’s position as a leader in the grocery delivery industry.
Launch Details and Initial Partners
Instacart has partnered with prominent retailers such as Costco Wholesale, Walmart Canada, and Les Aliments M&M to deliver same-day service in Quebec.
Initially, customers in Montreal can enjoy grocery and product deliveries from nearly 25 store locations. The expansion will soon extend to Quebec City, Sherbrooke, and Gatineau, bringing the service to even more residents.
With these new partnerships, Quebecers will be able to order a range of groceries and household products and receive them at their doorstep within an hour.
This development represents a significant milestone for Instacart, as it has fully translated its platform into French for the first time to cater to the region’s linguistic needs.
Commitment to Canadian Customers
Chris Rogers, Vice President of Retail at Instacart, emphasized the importance of the expansion, stating, “With today’s launch, we are taking a new step in deepening our commitment to Canada, creating new ways for Quebecers to connect with and support local brick-and-mortar retailers.
We are proud to introduce Instacart’s very first French experience in Quebec and look forward to finding more ways for customers to engage with the retailers they trust.”
Retailer Perspectives and Additional Collaborations
This latest expansion has received positive feedback from major retailers. Derek Bowles, Director of Store Operations at Les Aliments M&M, highlighted the added value of the partnership: “M&M Food Market has embraced online shopping for years, and partnering with Instacart allows us to expand our service.
Same-day delivery not only adds convenience but also saves customers valuable time. We’re excited to offer this service to Quebec residents.”
Walmart Canada echoed these sentiments. Cyrille Ballereau, Regional Vice President, noted, “Expanding our collaboration with Instacart to the Quebec market is a testament to our commitment to making life easier for Canadians. We look forward to providing additional delivery options to our customers.”
The expansion will also include the Quebec branch of Shoppers Drug Mart, known as Pharmaprix, which will offer Instacart’s services to its customers.
Sephora Canada has also announced its involvement, highlighting the platform’s ability to cater to the changing shopping preferences of its customers.
How to Access Instacart Services in Quebec
Quebec customers can place orders via the Instacart website or mobile app. For a seamless experience in French, users need to set their browser or device language to French Canada.
Additionally, Costco members and M&M customers will soon be able to access same-day delivery through their respective websites and mobile apps, powered by Instacart’s technology.
Operating Hours and Availability
Instacart’s delivery service will be available during the following times:
- Costco: Monday to Friday from 10 a.m. to 7 p.m., and Saturday to Sunday from 10 a.m. to 6 p.m.
- Les Aliments M&M: Monday to Friday from 11 a.m. to 7 p.m., and Saturday to Sunday from 11 a.m. to 5 p.m.
- Walmart Canada: Monday to Friday from 8 a.m. to 9 p.m., and Saturday to Sunday from 8 a.m. to 5 p.m.
Enhanced Convenience for Quebec Shoppers
Instacart’s foray into Quebec marks a major milestone in its growth, expanding its services across all 10 Canadian provinces and reaching more than one million households in the region.
Over the past year, Instacart has partnered with over 35 retailers and facilitated the delivery of groceries and essentials from over 1,800 stores in Canada.
Matt Carr, Vice President of Merchandising at Shoppers Drug Mart and Pharmaprix, stated, “Pharmaprix has long been a trusted destination for health and beauty products, and partnering with Instacart allows us to better serve our customers wherever they need us, whether that’s in-store or right at their doorstep.”
A Growing Network Across North America
Instacart’s robust service network now spans over 600 national, regional, and local partners, reaching 85% of U.S. households and 80% of Canadian homes.
The service operates in nearly 55,000 stores across 5,500 North American cities, offering convenience, speed, and reliability to millions of customers.
Instacart’s expansion into Quebec, with its French-language services and partnerships with major retailers, underscores its commitment to meeting customer needs and embracing new markets.
This move not only broadens Instacart’s footprint in Canada but also reinforces its dedication to making shopping simpler and more accessible.
Quebec residents can now look forward to a more convenient shopping experience, tailored to their language and preferences, and delivered right to their doorstep.
